Returns & Exchanges
At Zara Shahjahan, we strive to ensure your complete satisfaction with every purchase; however, if you are not entirely happy with your order, we offer a seamless return and exchange process within 14 days of delivery.
Initiate Request
Contact our customer support team via email or WhatsApp within 48 hours of receiving your order to request a return authorization.
Quality Check
Ensure the items are unworn, unwashed, and have all original Zara Shahjahan tags and packaging intact to qualify for an exchange.
Package and Ship
Securely pack your items and send them back to our designated warehouse address using a trackable courier service of your choice.
Processing and Credit
Once our quality assurance team approves the returned items, we will issue an exchange or store credit for your next purchase within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing